Refunds and cancellation

Cancelling

Go to your account and cancel. It takes one tap. There is no retention flow, no phone call, no form asking you to reconsider, and no notice period.

Cancelling stops the next charge immediately. Your access continues until the end of the period you have already paid for, and then stops. You are not charged again unless you resubscribe.

Refunds on a subscription

We refund a subscription payment in full, on request, in any of these cases:

• you ask within 14 days of the charge and have read little or nothing in that period;
• the charge was a renewal you did not intend and you have not read since it was taken;
• the service was substantially unavailable for a meaningful part of the period;
• you were charged more than once for the same period.

Outside those cases we look at what actually happened rather than applying a rule. If you have read a large part of the catalogue over several months, a full refund of the whole time is not something we will agree to — but tell us what went wrong and we will do something reasonable about it.

Refunds on a single series

A single series is $3.99 and does not renew. We refund it if you ask within 14 days and have not read past the episodes that were already free, and we refund it at any time if we remove the series from the catalogue after you bought it — see §5 of the terms.

Statutory rights

Where you have a statutory right to cancel a distance purchase, this policy is in addition to it and does not replace it. Because access to the catalogue starts immediately, that right can be affected once you begin reading — but in practice the 14-day position above is what we apply, and it is more generous than the statutory minimum in most places.

Nothing here removes a right you have under the consumer law where you live.

How to ask

Email hello@comicflow.net from the address on the account, or use the contact page. Tell us which charge, and roughly what happened. We answer within three working days.

Refunds go back to the original payment method. Once we approve one it is normally with you in five to ten working days, depending on your bank — that part is not ours to speed up.

Before you charge back

Please write to us first. Not because a chargeback is not your right, but because we will almost certainly just refund you, and a chargeback takes longer for you and costs us more than the payment. If you have already started one, tell us and we will stop duplicating the work.